Terms & Conditions

We know the importance of customer satisfaction as much as we understand the reluctance that some people feel towards making purchases over the Internet. So we have drawn up the following terms and policies as much for your peace of mind as our trading policy.

These Terms govern and regulate your use of this website and your relationship with Shepparton Sleep Centre. By using this website from Shepparton Sleep Centre you are deemed to have understood and accepted these terms. If you do not accept these Terms please do not use the website.

Legal Identity

The site is owned and operated by Shepparton Sleep Centre, for the provision of information about our products and the sale of our products. The registered office is Shepparton Sleep Centre, 234 Wyndham Street, Shepparton VIC 3630.

Intellectual Property Rights & Use of Title

All rights, including copyright, for this website are owned by or licensed to Shepparton Sleep Centre. All third party copyright, trademarks, brand names, product names and titles on this web site are acknowledged.

This web site is protected by copyright and the copyright, trademarks, logos and Intellectual Property rights for the content of Shepparton Sleep Centre website are the property of Shepparton Sleep Centre. All rights reserved.

Any use of this website or its contents, other than for your own personal, commercial use is strictly prohibited without the permission of Shepparton Sleep Centre. Any framing of this web site is prohibited.

The copyright in all software, logos and content is owned by or licensed to us, and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.

We do not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on our website belong to their respective third party owners.



All items are sold subject to availability and while we make every attempt to keep the website up-to-date as reasonably possible, should any ordered goods be subject to a delay or are no longer available we will inform you as soon as possible and seek your further instruction.

Likewise, if for any reason we are unable to deliver goods within the agreed timescale, we will contact you as soon as possible.


Shepparton Sleep Centre accepts all major debit and credit cards payments.


Delivery of the goods shall be made by us or our carrier to the address for delivery shown in the order form. It is important that this address is accurate. We aim to dispatch all goods within one working day (excluding Bank Holidays). If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.


You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Shepparton Sleep Centre of a problem with 7 days of receipt.


If an item is received which is deemed damaged, defective or not as specified on your order confirmation, please contact us at email address within 7 days of receipt, telling us why you’re returning it and whether you’d like an exchange or refund.

If you require an exchange, availability allowing, we will dispatch the replacement goods within 24 hours. If you require a refund, we will credit the payment card or account with the value of the goods plus the original postage cost within 7 days. The goods should be returned to:

Shepparton Sleep Centre
234 Wyndham Street
Shepparton VIC 3630

If you wish to return your order for any other reason, please return the goods within 7 days of receipt. The goods must be in pristine condition and in the original packaging and accompanied by the original receipt or delivery note. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Once we have inspected the goods and are satisfied that they are in original condition, we will credit the payment card or account with the value of the goods within 7 days.

Safety Regulations

All products comply with appropriate safety and consumer regulations. If a product is recalled by the manufacturer for any reason, you will be contacted immediately.


By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Shepparton Sleep Centre in the manner as set out in this policy. Should you have any questions with these terms and conditions, please contact us at email addres.


Shepparton Sleep Centre takes the privacy of its customers seriously and takes every precaution to safeguard your personal information both online and offline. Information requested when ordering goods (including your payment details) is encrypted by Paypal gateway.

Any information we collect about you is held with the utmost care and security in accordance with the spam Act 2003.

However, we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including details you provide when accessing or ordering from this web site, unless this is solely due to our negligence. For further information please read our Privacy & Security policy.

Guarantees & Liability

While Shepparton Sleep Centre makes every effort to give a fair representation of the products and the accuracy of its information, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow. Shepparton Sleep Centre makes no guarantee, warranties, conditions or other terms, express or implied, statutory or otherwise and accepts no liability as to the correctness of any such information. Use of any information will be entirely at your own risk.

Shepparton Sleep Centre’s liability for any claim shall not exceed the price of the goods supplied to the customer and we shall not be liable for any consequential loss, save where such liability is imposed upon Shepparton Sleep Centre by statute. We will not be liable for any indirect or consequential loss to you. Shepparton Sleep Centre will have no liability in respect of any other website or page on the Internet accessible from our website. Your statutory rights are not affected by this statement.


These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia and you agree to submit to the jurisdiction of the Australian courts. These terms and conditions do not affect your statutory rights as a consumer.

Terms of Website Use

This page (together with the documents referred to on it) sets out the terms on which you may use the website www.sheppartonsleepcentre.com.au either as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


Shepparton Sleep Centre has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site.

Shepparton Sleep Centre’s liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this website.

Shepparton Sleep Centre shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Accessing Our Site

Access to Shepparton Sleep Centre site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide or products we sell on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off and download extracts of any page(s) from our site for your personal reference and use and you may draw the attention of others to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Site Amendments

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.